Medical Receptionist

Job Title:  Medical Receptionist

Reports to:  Clinical Manager

Job Purpose:  Support all front office duties and responsibilities.  Work as part of a front office team in collaboration with the provider and back office staff.
 

Job Duties:

• Greet patients friendly and professionally along with providing positive and courteous customer service at the reception desk and over the phone

• Checking patients in for scheduled appointment, review of appropriate appointment type, review of demographics and updating any reported changes, review and assist with paperwork and receive copy of insurance and picture identification

• Checking out patient and assisting with scheduling any needed appointments 

• Review of insurance for active status and co-pays

• Collecting account balances

• Communicate all pertinent information with patients (i.e. patient running behind schedule)

• Answer phone calls with greeting of practice name, your name and communicating if needing to place on hold

• Scheduling appointments to include review of insurance, communication of practice policies regarding arrival and late policies

• Creating appropriate phone messages and communicating with appropriate staff to follow-up with patients in a timely manner

• Other duties as assigned

• Managing incoming and outgoing mail

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General skills and abilities:

• Work well in a team environment 

• Excellent written, verbal and interpersonal communication skills

• Proficient with phones and computers

• Problem solving skills

• Exceptional organization, multitasking and time management skills